Privacy Policy

1. Information We Collect

Information You Provide

When you use our Site, we may collect personal information such as:

  • Name, address, email, and phone number

  • Shipping and billing information

  • Payment details (via third-party processors like Shopify Payments)

  • Account credentials (username, password)

  • Customer service communications

Information We Automatically Collect

We automatically collect certain data using cookies and similar technologies:

  • IP address, device information, browser type

  • Pages visited, time spent, clicks, and referring URLs

  • Location data inferred from IP

Information from Third Parties

We may receive information from:

  • Shopify (eCommerce platform)

  • Payment gateways

  • Advertising partners

  • Analytics tools like Google Analytics

  • Social media platforms if you interact with us there

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Communicate order updates and marketing content

  • Improve and personalize your shopping experience

  • Detect and prevent fraud

  • Comply with legal requirements

  • Analyze Site performance and usage trends

3. Sharing Your Information

We may share your information with:

  • Vendors & service providers: Payment processors, shipping carriers, analytics platforms, customer support tools.

  • Marketing partners: To show you relevant promotions and offers.

  • Legal authorities: When required to comply with applicable laws.

  • Business transfers: In case of merger, sale, or acquisition.

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use cookies to:

  • Remember your login or cart

  • Analyze traffic and performance

  • Provide a personalized experience

You can disable cookies through your browser settings, though this may limit some functionality.

5. Data Security

We use industry-standard measures (encryption, secure servers, etc.) to protect your data. However, no method is 100% secure. Please keep your credentials safe and contact us if you suspect unauthorized use of your account.

6. Data Retention

We retain your personal information as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes and enforce our agreements

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data

  • Request deletion or correction of your data

  • Object to or restrict data processing

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise your rights, email us at info@herbiyana.com

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we learn we have collected personal data from a child, we will delete it immediately.

9. International Data Transfers

We may store or process your information outside your country (including the US and Europe). We ensure data is protected in accordance with applicable privacy laws.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after updates indicates your acceptance.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

HERBIYANA
Email: info@herbiyana.com
Website: www.herbiyana.com